When was the last time you heard of someone who had worked his or her entire live for a single company? Chances are these instances involved members of an older generation, specifically people born in the earlier part of the century. So why has something that used to be fairly common in the past suddenly become far less common? ..
As I’m sure you’ve heard, Apple will start selling their new iPhones tomorrow. The buzz leading up to the announcement was typical with speculation running wild, leaked photos and chatter just about everywhere. After the announcement however, the buzz shifted away from excitement towards disappointment. People got so excited in the pre-announcement frenzy that they felt let down and many articles that followed criticized Apple for not being innovative enough and advised consumers to keep their iPhone 5. Even Wall Street reacted to this disappointment as it saw shares in Apple decrease by 5.4 percent after the announcement. ..
In almost every aspect of your dealership, you calculate ROI. Whether you’re looking at your ad spend, calculating labor costs or analyzing your digital marketing, the first, and last, thing you think about is ROI. How is my spending this money going to help me make more money? At times, we choose unwisely and discover that after the fact. Steps are then taken to rectify and adjust that money. However, ROI isn’t the only thing you should be considering. ..
Creating a great customer experience in your business requires work. Not only does it require work, it also requires both buy-in and trust. In Gallup’s “2013 State of the American Workplace Report”, they found that a whopping 70% of employees are either not engaged or actively disengaged. Great customer experiences begin with leadership recognizing their value and how it increases customer retention and loyalty. It’s your employees that make this happen, however. As a member of the leadership team, you can believe in the importance of a great customer experience one hundred percent but if you don’t have employee buy-in, you’ll never achieve the experience customers demand. ..
Being different will get you more service business, according to a recent study published by Google. In a study titled “The Road to Winning Drivers: What Drivers Want In the Automotive Aftermarket Service,” Google shared some interesting insights into how service departments can win business. ..
According to this article in last week’s Detroit Free Press, the average age of vehicles owned in the U.S. continues to be on the rise. With the average now being 11.4 years, it’s becoming more important than ever for dealerships to re-evaluate their service opportunities. ..
As I’m sure you’re aware, this week saw the annual return of Shark Week on the Discovery channel. In its 26th season, the summer-event has gained a cult-like following for the Discovery Channel. According to the Today show, this single week of programming has a 40% higher average than their entire primetime average. Each new show release sees approximately 21 million viewers. Viewers contribute 2.6 million tweets a week and 17.5 million Facebook posts. The “event” has it’s own Facebook page with over 809,000 fans. On June 23, the Discovery channel released its promo “Snuffy the Seal” on YouTube, which, as of August 5 has over 1.7 million views. ..
Frequently, I write about how dealerships (or any company for that matter) need to have efficient, reliable communication tools in place so that all departments can access information at a glance. Quite ironically, one of the largest tech companies in the world, Microsoft, just proved that best practice as completely true. ..
I came across an article recently on LinkedIn by A.J. Jacobs, editor of Esquire magazine, in which he discussed using self-delusion as a tool to becoming more productive. He’s a published author as well and he discussed how some days he would have feelings of despair that a “project was too big, too unwieldy.” His solution was self-deception. It’s not a new idea but one that some of us use regularly perhaps without even realizing it. ..
MySpace was, in many people’s opinion, the social network to be on for many years. In fact, in 2006, MySpace surpassed Google as the most visited website in the United States. The decline of MySpace began in 2008 as Facebook rose in popularity and became the newest social network of preference for many. MySpace’s user base has since declined from a peak user base of 125 million to its present day membership (as of June 2013) of 25 million. In 2011, a group which included singer Justin Timberlake, purchased MySpace and they vowed to revive the network. ..