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AutoPoint Blog

23Jun
2015

How to Manage Your Millennials

Posted by Manuel Soto

Impatient, entitled, demanding, lazy. These are some of the media’s favorite words to describe “millennials,” also known as “generation Y.” But if you already have some millennials on your service team, you might question whether these terms actually define the newest members of the workforce. Maybe the newcomers just require a different management style. ..


18Jun
2015

The Pursuit of Happiness: Creating Engaged Employees

Posted by Manuel Soto

Today's market dictates that to succeed as a dealer, you have to create a great customer experience. You have to provide value and give the customer a reason to come back. A great customer experience is now one of the strongest value propositions any dealership can use to increase customer loyalty and retention. ..


16Jun
2015

What Your Techs Hate Most about Their Jobs

Posted by Manuel Soto

You rely on your technicians to perform thorough inspections and make reliable repairs. Your fixed operations can’t run without them, so it’s a necessity for you to retain quality employees. However, even your best technicians will leave if they’re unhappy. What can you do to keep all your techs in the bay? ..


11Jun
2015

Service Dilemmas: What Would You Do? The Results

Posted by Manuel Soto

In a previous article, I provided two very real scenarios that occurred right before Memorial Day weekend and asked readers how they would have handled them. For convenience, I’ve repeated the scenarios again with the actual outcomes attached: ..


04Jun
2015

Car Buying Trends Show Service Is the Future of Dealerships

Posted by Manuel Soto

No one doubts the average age of vehicles on the road has gone up. The current average vehicle is 11 years old and trends in consumer purchases indicate this statistic isn’t going to change any time soon. In fact, indicators suggest average vehicle age might increase. ..


28May
2015

Service Dilemmas: What Would You Do?

Posted by Manuel Soto

Every dealership has seen this customer—the one who demands to be reimbursed for damage they claim happened while the car was in the dealership’s care, or because of faulty service work. You might find it challenging to deal with these customers, especially when you don’t believe your team is at fault. So what is the best way to handle them? ..


21May
2015

Why Technicians and Service Advisors Need Marriage Counseling

Posted by Manuel Soto

Life in the retail automotive industry is taxing. Managers and employees work long hours and, in many cases, are with their co-workers more than they are with their families. Miscommunications, tension or arguments can detract from the efficiency of the dealership, and thus decrease overall profitability. ..


15May
2015

Overcoming Resistance To New Technology

Posted by Manuel Soto

As part of doing business in today’s fast-paced world, inevitably we all have to adopt new technology to make things run more efficiently. Whether it’s a CRM, a call-tracking system, or a new DMS, it’s not usually met with a big welcome from all employees when the time comes to implement it. Most people don’t like change. Not necessarily because they are afraid of it, but because they have settled into routines, or have become used to software that is already in place. ..


07May
2015

Offer Value Above a Paycheck To Increase Employee Retention

Posted by Manuel Soto

Automotive News recently reported that FCA will offer free college tuition to all FCA dealership employees. It will begin immediately in the southeast region and roll out to the rest of the U.S. by the third quarter. This move comes from a deal cut between FCA and Strayer University. According to the article, it potentially covers 118,000 employees. The program is FCA’s effort to increase dealership employee retention. Head of FCA’s dealer network, Al Gardner, states in the article that this is a big pain point for FCA dealers. He believes that this program will “give the dealerships a lever that no one else has.” He also believes that it will give FCA dealers a competitive advantage when a potential employee is considering job opportunities at other brands. And that it could attract job seekers who otherwise may not have considered a job in the auto industry. ..


30Apr
2015

Who Owns Your Cars? Automakers Say They Do

Posted by Manuel Soto

The Digital Millennium Copyright Act is a law enacted in 1998, enforced and administrated by the U.S. Copyright Office. Every three years, the U.S. Copyright Office is tasked with holding hearings to determine what new technology should, or should not, be exempt from copyright laws. According to Autoblog, this year has seen automakers “supporting provisions in copyright law that could prohibit home mechanics and car enthusiasts from repairing and modifying their own vehicles.” ..


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