Kuni Automotive Group has luxury stores all across the Western United States. At Kuni Lexus in Greenwood Village, they aim to provide an exceptional level of customer service to their guests, and AutoPoint helps them do it. ..
MultiPoint flags guide work. ..
A Service Staff Divided ..
Craig Northrup, Service Manager at BMW Pleasant Grove, knew AutoPoint had a place in his business from the moment he saw the demonstration. In the past six years, Northrup has seen his technicians and service advisors benefit from the intuitive AutoPoint Performance System, and as a result, his revenue has increased. Everyone at BMW Pleasant Grove, from Master Technician to Service Advisor, has been put on the same page through the use of AutoPoint’s technology. The tech team perform more consistent inspections and service advisors like Diana Galarza can stay in the loop on where each motorist’s vehicle is in the service process and how she can best present service recommendations to her customers. Check out the video to learn more about how AutoPoint has transformed BMW Pleasant Grove’s shop processes.
Steve Crosby, Parts & Service Director at Mercedez-Benz of Colorado Springs, sees AutoPoint as the biggest change they’ve had at his store in the last five years. Crosby feels that prior to AutoPoint, his team was “very individual.” His techs inspected vehicles the way they wanted to, which resulted in inconsistent findings and recommendations. ..
Rusty Reeves has only served as Service Manager for Hendrick BMW for two and a half years. But his over 30 years in the auto industry has made him a proud member of the “old school” auto shop mindset. However, Reeves’s introduction to AutoPoint has made him question his previous preferences. ..
Hello again AutoPoint partners!! It’s Charles Snyder again with another set of tips for leveraging your Knowledge Bundle reporting into improved performance by your entire service team. Today I’ll be discussing the Technician Recs/MTD report that is found in your Daily Knowledge Bundle, and how you can take this data and turn it into dollars. ..
South Jordan, UT –— April 15, 2015 -- AutoPoint,-- (www.autopoint.com), a leading provider of revenue and retention solutions for automotive dealership service departments, today announced that it has received the 2015 Technology Leadership Award for Service Marketing. ..
For many consumers, taking a vehicle in for service is not an experience they look forward to. It is also a highly competitive industry with many choices as to where they can service that vehicle. As such, it is important to ensure that your service department does all that it can to improve the customer experience so as to stand out from the competition in the eyes of each customer. This is where Auto Arrival, from our newly acquired Service Dynamics, can help. ..