Client Tips

Action Plan Review Tracker - Ongoing

Posted by Manuel Soto Thursday, March 13, 2014

This tool allows a manager to periodically role-play Action Plan delivery with Service Advisors.


  1. List each Service Advisor adjacent to a “Style/Delivery” matrix
  2. Have each Service Advisor deliver an Action Plan in a role-play environment.
    1. Over time ensure that each Service Advisor practices both email/phone style delivery and waiter style delivery.
  3. Note in the Style row whether it was practiced as a waiter or emailed (i.e. w=waiter, e=emailed).   
  4. Record a number 1-10 (10=Outstanding) on how you felt they did in the Score row.
  5. Repeat regularly to keep skills sharp and expectation of performance high.

[button link="http://knowledge.autopoint.com/wp-content/uploads/sites/4/2014/03/AutoPoint-AP-Review-Tracker-Ongoing.pdf" size="medium" color="orange" lightbox="false"]Download Worksheet[/button]


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