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BMW Pleasant Grove Values AutoPoint's Management Metrics for Accountability

Posted by Manuel Soto Saturday, September 12, 2015
Craig Northrup, Service Manager at BMW Pleasant Grove, knew AutoPoint had a place in his business from the moment he saw the demonstration. In the past six years, Northrup has seen his technicians and service advisors benefit from the intuitive AutoPoint Performance System, and as a result, his revenue has increased. Everyone at BMW Pleasant Grove, from Master Technician to Service Advisor, has been put on the same page through the use of AutoPoint’s technology. The tech team perform more consistent inspections and service advisors like Diana Galarza can stay in the loop on where each motorist’s vehicle is in the service process and how she can best present service recommendations to her customers. Check out the video to learn more about how AutoPoint has transformed BMW Pleasant Grove’s shop processes.
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