Client Tips

Daily Routine Document

Posted by Manuel Soto Thursday, March 13, 2014

Observe and coach the Service Advisors in the exection of:

  • Fundamental 1: Set the proper expectation of a multi-point inspection.
  • Fundamental 4: Deliver the Action Plan to waiting guests in the lounge.
  • Fundamental 5: Use the Know Your Vehicle report as part of the Active Delivery.


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