Know Your Vehicle Report Tracker - Ongoing
Thursday, March 13, 2014
This tool allows a manager to periodically role-play Know Your Vehicle Report delivery with Service Advisors.
- List each Service Advisor adjacent to a matrix.
- Have each Service Advisor deliver a Know Your Vehicle Report in a role-play environment.
- Record a number 1-10 (10=Outstanding) on how you felt they did in the Score row.
- Repeat regularly to keep skills sharp and expectation of performance high.
[button link="http://knowledge.autopoint.com/wp-content/uploads/sites/4/2014/03/AutoPoint-KYV-Report-Delivery-Tracker-Ongoing.pdf" size="medium" color="orange" lightbox="false"]Download Worksheet[/button]