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Client Tips

19Mar
2015

Shop Watch and Shop Loading

Posted by Manuel Soto

In our last blog article, we introduced you to some of the valuable features and uses of Shop Watch, and how it can increase the efficiency of your online scheduling processes. Shop Watch is much more than an appointment scheduling tool, however. Today I’d like to cover more about Shop Watch’s shop loading abilities. ..


19Mar
2015

Better Use of the Knowledge Bundle Volume 2: Estimate Detail Report

Posted by Manuel Soto

Hello again AutoPoint partners!! It’s Charles Snyder again with another set of tips for leveraging your Knowledge Bundle reporting into improved performance by your entire service team. Today I’ll be discussing the “Estimate Detail by SA” report that is found in your Daily Knowledge Bundle, and how you can take this data and turn it into dollars. ..


12Mar
2015

Service Scheduling – Meet Shop Watch

Posted by Manuel Soto

We’d like to introduce you to the service-scheduling feature within our Shop Watch system, which was recently acquired along with Service Dynamics. Shop Watch is a Service Management System designed to take communication, organization, efficiency and accountability to a whole new level, resulting in improved CSI, customer retention and profitability. ..


07Mar
2015

Meet Roger Smith – Service Dynamics – Part 1

Posted by Manuel Soto

With a father who owned a car dealership, Roger Smith began life in and around the car business. After attending college, Roger went to work in his family’s business and then moved on and began his retail automotive career in a large dealer group’s service department. His career progressed until he became the fixed ops director for the group. The dealer group contained 7 dealerships with 15 franchises and brought in over $50 million in parts and labor sales per year. In his position as a fixed operations director, he tackled many projects in effort to make his service departments more efficient, profitable and to provide for a better customer experience. ..


18Feb
2015

Inspections with Zero Recommendations Report

Posted by Manuel Soto

Hello AutoPoint partners! My name is Charles Snyder, and I’ve worked with the MultiPoint process as a service advisor, service manager, and a coach for eight years now. On a daily basis, we send you each a daily Knowledge Bundle that contains 14 reports that are packed with information about your service department’s performance. Most service managers don’t have nearly enough time to view each report every day, so most of you want to know which ones should be reviewed regularly and what you should do with the reports. In this series of articles, I will share best practices for interpreting each report, and how you can use the data in the reports to identify improvement opportunities in your shop. ..


13Mar
2014

Time-Cost Benefit Calculator

Posted by Manuel Soto

Some service personnel perceive that the time required to carry out the World Class Inspection is time prohibitive.  The cost-benefit calculator is a tool to analyze the actual time each operation takes.  A manager can then show that the benefits of executing the proper inspection steps at a higher and more consistent level far outweigh any marginal increases in time-cost to perform any given step. ..


13Mar
2014

Know Your Vehicle Report Tracker - First Month

Posted by Manuel Soto

This document is used to track the quality of delivery of the Know Your Vehicle Report by Service Advisors. During the first month of focus it is suggested that each Service Advisor practice delivering a Know Your Vehicle Report to a customer with a manager or co-worker.  The individual acting as the customer, during the exercise, will give the Service Advisor a grade as to the quality of delivery given, and offer feedback / coaching on how the delivery could be better. ..


13Mar
2014

Process Execution Checklist

Posted by Manuel Soto

This tool used to track the steps necessary to make the inspection process most profitable.  A manager can use these checklists to observe Service Technicians, Parts Advisors, and Service Advisors as they carry out their specific duties in relationship to the inspection. ..


13Mar
2014

Reasons I Purchased the AutoPoint Solution

Posted by Manuel Soto

[pullquote align="left"]“A dream is just a dream. A goal is a dream with a plan and a deadline.”[/pullquote] ..


13Mar
2014

Force Field Analysis Worksheet

Posted by Manuel Soto

The Force Field Analysis worksheet is used to introduce the value of change.  A manager can use this worksheet to help service staff to discover the value of implementing new tools, processes and habits. ..


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