In our last blog article, we introduced you to some of the valuable features and uses of Shop Watch, and how it can increase the efficiency of your online scheduling processes. Shop Watch is much more than an appointment scheduling tool, however. Today I’d like to cover more about Shop Watch’s shop loading abilities. ..
Hello again AutoPoint partners!! It’s Charles Snyder again with another set of tips for leveraging your Knowledge Bundle reporting into improved performance by your entire service team. Today I’ll be discussing the “Estimate Detail by SA” report that is found in your Daily Knowledge Bundle, and how you can take this data and turn it into dollars. ..
We’d like to introduce you to the service-scheduling feature within our Shop Watch system, which was recently acquired along with Service Dynamics. Shop Watch is a Service Management System designed to take communication, organization, efficiency and accountability to a whole new level, resulting in improved CSI, customer retention and profitability. ..
With a father who owned a car dealership, Roger Smith began life in and around the car business. After attending college, Roger went to work in his family’s business and then moved on and began his retail automotive career in a large dealer group’s service department. His career progressed until he became the fixed ops director for the group. The dealer group contained 7 dealerships with 15 franchises and brought in over $50 million in parts and labor sales per year. In his position as a fixed operations director, he tackled many projects in effort to make his service departments more efficient, profitable and to provide for a better customer experience. ..
Hello AutoPoint partners! My name is Charles Snyder, and I’ve worked with the MultiPoint process as a service advisor, service manager, and a coach for eight years now. On a daily basis, we send you each a daily Knowledge Bundle that contains 14 reports that are packed with information about your service department’s performance. Most service managers don’t have nearly enough time to view each report every day, so most of you want to know which ones should be reviewed regularly and what you should do with the reports. In this series of articles, I will share best practices for interpreting each report, and how you can use the data in the reports to identify improvement opportunities in your shop. ..
Some service personnel perceive that the time required to carry out the World Class Inspection is time prohibitive. The cost-benefit calculator is a tool to analyze the actual time each operation takes. A manager can then show that the benefits of executing the proper inspection steps at a higher and more consistent level far outweigh any marginal increases in time-cost to perform any given step. ..
This document is used to track the quality of delivery of the Know Your Vehicle Report by Service Advisors. During the first month of focus it is suggested that each Service Advisor practice delivering a Know Your Vehicle Report to a customer with a manager or co-worker. The individual acting as the customer, during the exercise, will give the Service Advisor a grade as to the quality of delivery given, and offer feedback / coaching on how the delivery could be better. ..
This tool used to track the steps necessary to make the inspection process most profitable. A manager can use these checklists to observe Service Technicians, Parts Advisors, and Service Advisors as they carry out their specific duties in relationship to the inspection. ..
[pullquote align="left"]“A dream is just a dream. A goal is a dream with a plan and a deadline.”[/pullquote] ..
The Force Field Analysis worksheet is used to introduce the value of change. A manager can use this worksheet to help service staff to discover the value of implementing new tools, processes and habits. ..