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This tool allows a manager to periodically role-play Know Your Vehicle Report delivery with Service Advisors. ..
This tool allows a manager to periodically role-play Action Plan delivery with Service Advisors. ..
A Service Manager tool used to track the development, improvement, and consistency of Action Plan Delivery. When the Action Plan is a new tool for a Service Advisor it is critical that they become familiar with it and its delivery. This tool allows a manager and Service Advisor to role play the delivery of an Action Plan. The manager then lists a score and a style of delivery (w=waiter delivery, e=email/phone delivery) as a grade for the Service Advisor. ..
Observe and coach the Service Advisors in the exection of: ..
This informative reference tool is a quick guide for the Service Advisor features of the AutoPoint software. Complete instructions are available by accessing the help files in AutoPoint. Tutorials and exercises are available by accessing web based training at http://www.autopoint.com
This tool is designed to help Service Advisors be more effective. The topics covered in this reference guide are:..
This informative reference tool is a quick guide to the administrative features of MultiPoint™. Complete instructions are available by accessing HELP from the SA RO List. Tutorials and exercises are available to help your dealership reach its full potential.
[responsive][/responsive]As the MultiPoint administrator, you have the ability to control and customize many aspects of MultiPoint your shop. Specifically you can manage and make changes in the following areas by selecting the appropriate tab:
Note: After making any changes, you can apply them and keep the Admin options open by clicking the Apply button. When you are finished, click the OK button to exit the Administrator Options.
The Users tab allows you to a set the password options, add/edit and deactivate the user accounts.
Each user must be assigned at least one role. Each role has specific permissions to access different screen within the AutoPoint Platform and on which reports the user is listed by default. The three roles are: