On a typical day in the dealership, missed calls (due to high call volume, high foot traffic, or simply not being open when customers call) add up.
In fact, a recent study of 8,537 overflow and after-hours service-related calls across 172 dealerships found that 89% of after-hours callers and 90% of overflow callers are comprised of a dealership’s best and most promising customers. These customers together represent 90% of dealerships’ service dollars, which are missed if a call management system is not in place.
MasterCall was created to combat just such a costly problem.
As a complete set of compliant inbound and outbound customer contact management solutions, MasterCall provides a flexible, scalable and affordable set of solutions that provides dealers with the service they need to succeed. With over 15 years of automotive call-center experience, we know how to talk to your customers.