Press Release

AutoPoint Evolves the Auto Dealership Service Process and Customer Experience, Announces Three New Solutions at NADA 2015

Posted by Manuel Soto Thursday, January 22, 2015
South Jordan, UT –— January 22, 2015 AutoPoint, (www.autopoint.com) an automotive industry leading platform that drives improvement in dealership fixed operations, today announced the launch of three new solutions to increase auto dealer profits, efficiencies, customer satisfaction and loyalty. Each solution was developed to be the very latest in service department technology. They will be unveiled at the 2015 NADA Convention and Exposition in San Francisco, CA, January 23-25, 2015, at AutoPoint’s booth #2615S. The solutions include:


OwnerCare: This user-friendly solution provides service customers with a digital report regarding their vehicle’s health, a precise service estimate and clarification of the importance on recommended services, available via any internet enabled device. The customer can simply click through their custom report to approve services or learn more about the recommended repairs. It eliminates phone tag and streamlines the service recommendation education and approval process for both the dealer and the customer, resulting in increased customer upsells, enhanced retention and improved CSI.


WelcomePoint: “One of the top items our dealers requested is a better way to handle the greet and repair order (RO) write up process on the service drive,” said Rich Holland, AutoPoint Managing Director. “WelcomePoint provides the service advisor with every needed detail about a customer and their vehicle.” The details include the customer’s name, vehicle description, reason for the service visit and any previous recommendations. WelcomePoint enables a fast, efficient and versatile write up process that can be completed on the service drive or at an advisor’s desk. “Once the customer arrives, it only takes a couple of clicks on a mobile device or computer and the advisor has all the customer information at hand,” Holland continued. In addition, the solution proactively retrieves safety recalls, warranty, and prepaid maintenance information from the VIN, and can be customized with mileage-based and a la carte service menus. WelcomePoint pulls appointments created in the DMS and converts them to an RO. The service advisor can then perform a walk-around inspection on the service drive and any noted items added will be populated on the RO and into MultiPoint, AutoPoint’s digital inspection platform. WelcomePoint facilitates a seamless RO process, and a personalized experience for the customer.


StatusPoint: StatusPoint keeps customers waiting at the dealership informed about the status of their vehicle without having to check in with the service staff. It is a web-based dashboard available on any internet enabled device that pinpoints exactly where each customer’s vehicle is in the service process. StatusPoint leverages the MultiPoint shop flags and allows each dealer to create a tailored mapping of the flags to customer-facing statuses. The MultiPoint shop flags change as the vehicle progresses through its service process, and the status is immediately reflected for the customer to view on the StatusPoint dashboard.


“The AutoPoint Platform is a proven blend of best practices and technology for fixed operations and our dealers enjoy a significant lift in profitability. I am very excited about the launch of these new solutions and look forward to the further boost in customer satisfaction and profits I am confident our dealers will enjoy,” Holland stated.


OwnerCare, WelcomePoint and StatusPoint will all be unveiled at the 2015 NADA Convention and Exposition in San Francisco, CA, January 23-25, 2015, at AutoPoint’s booth #2615S. To schedule a demo or for more information visit: www.autopoint.com/NADA2015 or call 888.503.8040.


About AutoPoint

AutoPoint is a leading provider of revenue and retention solutions for automotive dealership service departments. AutoPoint is a business unit of Solera Holdings, Inc. (NYSE:SLH), a leading global provider of risk and asset management software and services to the automotive and property marketplace, including the P&C insurance industry.


For more information visit: http://www.autopoint.com/


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