SOUTH JORDAN, Utah, Feb. 22, 2016 /PRNewswire/ -- AutoPoint, a Solera Holdings company and a leader in fixed operations technology and customer retention marketing, today released a new mobile technology service drive solution for its automotive dealership customers. WelcomePoint™ revolutionizes the greeting and write-up process through always-with-you tools that are connected to a unified marketing and service delivery platform.
AutoPoint knows that the service drive is the primary place dealerships deliver the ongoing customer experience that results in sustained service profitability, retained customers, and expanded vehicle sales opportunities with those customers. WelcomePoint capitalizes on the drive's unique opportunities for personalized customer service and engagement, as well as use the service drive space to jumpstart the inspection process and proactively present service options and recommendations.
"We designed WelcomePoint to solidify the service relationship between the motorist and their dealership from the point of arrival onward," says Rich Holland, Managing Director of AutoPoint. "With WelcomePoint, we anticipate remarkable advancements in motorist engagement and service execution."
WelcomePoint is built on tablet-based technology to enable dealership service advisors to greet each customer on the drive by name and view their individual vehicle's service history. Advisors can also pull up applicable vehicle recall data and see current prepaid maintenance plans or previously declined service recommendations. These motorist-centric features are paired with walk-around inspection tools and photo capabilities that integrate with AutoPoint's existing electronic MultiPoint inspection system, extending the inspection process beyond the bay.