Press Release

MPi Launches "Customer First' Initiative; Training and In-Dealership Process Consulting Helps Improve Service Department Profitability

Posted by Manuel Soto Monday, November 26, 2012

Las Vegas, NV - MPi (www.mpiworldclass.com), a leading provider of revenue and retention solutions for automotive dealership service departments, today announced the launch of its "Customer First" initiative. The training, certification, offsite coaching and in-dealership process consulting services, are aimed at increasing the power of MPi's service department software, EDGE WorldClass™.

"A quality inspection takes more than a checklist," said MPi president Rich Holland.

"Our consultants have an incredible amount of hands-on experience. They have worked in service departments themselves and know what works and what does not. They are very good at customizing the MPI program to make sure that it's working effectively in the specific environment of a dealership; that each dealership is getting the greatest return on its investment. We are committed to our dealership's success," Holland added.

MPi's leading service department software EDGE WorldClass™ is a comprehensive product suite for the service department that is a more flexible, nimble and personalized approach; customizable to fit the exact needs of any dealership. From Express to Mobile technology, to any configuration of service bays, EDGE WorldClass™ empowers customer pay profitability.

According to a recent study of the more than eight hundred franchise dealerships using MPi's system, EDGE WorldClass produces a much sought after average monthly up-sell from inspections of $81,996. With the launch of its Customer First Initiative, MPi plans to further increase the ROI for its dealership clients.

"The consultant service MPi offers takes a highly proactive approach. It's invaluable as far as helping pinpoint potential problem areas before they turn into monsters.  I would not find EDGE WorldClass nearly as valuable without the consulting. It has given us a definite edge and helped us stay more competitive in a down market," stated Mark Lefkus, Service and Parts Director at DCH Freehold Toyota.


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