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Press Release

29Mar
2016

AutoPoint's Comprehensive Motorist Retention Solution Seeks to Revolutionize the Customer Service Experience

Posted by Hilary Biggart

AutoPoint's unified technology platform transforms motorist retention by unifying four key operating areas: Titling, Marketing, Engagement, and Service Delivery. AutoPoint will showcase its newest solutions at NADA this year. ..


22Feb
2016

AutoPoint Introduces WelcomePoint, Enhancing the Service Drive Greeting and Write-Up Process

Posted by Hilary Biggart

AutoPoint, a Solera company, releases new mobile tool and enables superior efficiency and motorist engagement on the service drive. ..


08Feb
2016

Solera's AutoPoint announces launch of groundbreaking Targeted Display Advertising solution

Posted by Hilary Biggart

Targeted Display Advertising leverages first-party data to target and attract online consumers to maximize vehicle service revenue and retain lucrative customers ..


04Jan
2016

AutoPoint Integrates DMEautomotive and TitleTec to Form a Single, Powerful Vehicle Services Solution Provider

Posted by Hilary Biggart

SOUTH JORDAN, UtahJan. 4, 2016 /PRNewswire/ -- AutoPoint, a Solera company and an industry leader in customer retention and service solutions, today announced its integration with fellow automotive technology providers, DMEautomotive and TitleTec. Together, the three companies create a single technology and marketing platform aimed squarely at driving revenue and increasing retention rates across the entire vehicle lifecycle. ..


24Apr
2015

Solera Holdings, Inc. to Enhance Engagement among Vehicle Owners, Manufacturers, Dealers and Service Providers by Acquiring DMEautomotive, LLC

Posted by Manuel Soto

WESTLAKE, Texas, April 22, 2015 /PRNewswire/ -- Solera Holdings, Inc. ("Solera", "our" or "we") (NYSE: SLH), a leading provider of risk and asset management software and services to the automotive and property marketplace, including the global P&C insurance industry, today announced that it has signed an agreement to acquire DMEautomotive, LLC ("DMEa"), a leader in data-driven customer retention and marketing solutions for the retail automotive industry. ..


04Feb
2015

Solera Holdings, Inc. Announces the Acquisition of Service Dynamics, Expanding Solera's Owner-Centric Software & Services for Vehicle Maintenance & Repair

Posted by Manuel Soto

WESTLAKE, Texas, Feb. 3, 2015 /PRNewswire/ — Solera Holdings, Inc. (“Solera”, “our”, “us”) (NYSE:  SLH), a leading provider of risk and asset management software and services to the automotive and property marketplace, including the global P&C insurance industry, today announced that it has acquired 100% of the equity interests (the “Acquisition”) of Service Dynamics, Inc. (“Service Dynamics”). Service Dynamics’s appointment scheduling, workflow and customer communication technology extends the reach of Solera’s value-added software for the dealership service department. ..


22Jan
2015

AutoPoint Evolves the Auto Dealership Service Process and Customer Experience, Announces Three New Solutions at NADA 2015

Posted by Manuel Soto

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South Jordan, UT –— January 22, 2015 AutoPoint, (www.autopoint.com) an automotive industry leading platform that drives improvement in dealership fixed operations, today announced the launch of three new solutions to increase auto dealer profits, efficiencies, customer satisfaction and loyalty. Each solution was developed to be the very latest in service department technology. They will be unveiled at the 2015 NADA Convention and Exposition in San Francisco, CA, January 23-25, 2015, at AutoPoint’s booth #2615S. The solutions include:


16Jan
2015

AutoPoint Launches OwnerCare: Brings Auto Dealer Service Recommendation Approval Process into 21st Century

Posted by Manuel Soto

South Jordan, UT –— January 19, 2015 -- AutoPoint, (www.autopoint.com) a leading platform that drives improvement in auto dealer fixed operations, today announced the launch of the latest in auto dealer service department technology: OwnerCare. The user-friendly tool provides service customers with a digital report about the state of “health” of their vehicle, a precise service estimate and reasons why the work should be completed, all on their mobile device. The customer can simply click through the link to give their approval for any needed work. It all but eliminates phone tag, a huge pain point for auto dealers, and streamlines the whole service recommendation education and approval process for both the dealer and the customer, resulting in increased customer upsells and decreased declined recommendations.

 

According to Gary J. Schuler, Corporate Director-Fixed Operations for Dick Hannah Dealerships, one of the premier pilot locations, OwnerCare makes it fast and easy to do business with his service customers, “It’s on the cutting-edge of where technology is headed. Most customers communicate on an electronic device, be it their cell, tablet, or desktop computer. OwnerCare enables us to get through and get their approval almost immediately. It’s simple for the customer to view the recommendations and estimate, to get any needed explanations – view pictures, or whatever they need to be fully educated. It’s a fabulous system and saves an enormous amount of time for my service department. Our customers love it.”

 

The OwnerCare process starts with each vehicle receiving a very thorough multi-point inspection (MPI). The technician digitally completes the inspection form, noting very clearly each point that has passed, those points that are cautioned and those points that have failed. An estimate is then generated with precise data on the state of the vehicle, cost of all services and explanations about the importance of each recommended repair.

 

After reviewing the estimate, the service advisor then texts or emails a unique URL to the customer with their full OwnerCare report, which they can view at their convenience on any mobile device or computer. Customers that chose to wait can view the reports on tablets in the customer lounge, or view them on their own mobile device.

 

Once the customer clicks on the link, a color-correct stock image of their exact vehicle populates the screen, with repairs highlighted on different images of the vehicle on the following pages. The customer can then quickly review the report and click to approve their estimate, all within just 1-2 minutes. The customer can also review photos, videos and informative articles, to better educate themselves about the needed repairs.

 

“Our service advisors are thrilled that they no longer have to waste hours tracking down customers for approval of needed work,” said Rich Holland, AutoPoint Managing Director. “It is also producing a significant boost in revenue – we’ve seen recommendation close rates increased by 50 percent.”
OwnerCare will be unveiled at the 2015 NADA Convention and Exposition in San Francisco, CA, January 23-25 2015, at booth #2615S. To schedule a demo, or for more information, visit: www.autopoint.com/NADA2015, or call 888.503.8040.

 ..


23Sep
2014

Crest Cadillac Increases RO Revenue by Twenty-Eight Percent, Generates Additional $25,000 Per Month with AutoPoint

Posted by Manuel Soto

South Jordan, UT -- September 22, 2014-- AutoPoint (www.autopoint.com), the leading platform that drives improvement in auto dealer fixed operations, today announced that Crest Cadillac in Plano, Texas has increased its service department's average labor revenue per Repair Order (RO) by twenty-eight percent since implementing the AutoPoint platform five years ago, and in the process has added an average of $25,000 per month to the dealership's bottom line. ..


12May
2014

AutoPoint Platform Helps Lexus of Seattle Enjoy 20 Percent Year-Over-Year Customer Pay Increase In Competitive Market

Posted by Manuel Soto

AutoPoint (www.autopoint.com), the leading platform that drives improvement in auto dealer fixed operations, today announced that since installation, Kuni Lexus of Seattle averages more than $2.7 million in annual upsell revenue. In addition, in the first quarter of 2014 the dealership was up 20 percent year-over-year in customer pay revenue compared to Q1 2013, and has also improved its closing ratios on recommended repairs to the 40 to 50 percent range, placing it in the top ten percent of all Asian luxury dealers nationwide. ..


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