Question: We use the email function to notify customers of special order parts. Other than copying to service, is there a way to bring an RO back to the active side?
Answer from MPi Knowledge Base:
Here are the steps for bringing an inactive RO back to the Active RO List.
When the special order part arrives, you can select the repair order in EDGE and send an email to the customer and CC the advisor. This lets all needed parties know that the part is at the dealership.
We've also heard of a trick some shops have done using flags and Notifer. The shop creates a Shop Flag 2 named "SOP Arrived". The advisor creates a notification that triggers when this flag is set. This way, when the parts user marks the repair order that the SOP has arrived using the shop flag, it automatically notifies the appropriate service advisor via email. This process can be run in conjunction with or independent of the process where the parts department emails the customer.