The Writeback feature in MultiPoint allows advisors to add approved recommendations to their repair order in the DMS as new line(s). This saves time by eliminating the need to manually enter the new job lines into the DMS. This feature is currently available for ADP Drive and Dealertrack DMS. The feature is not supported for any other DMS.
Writeback must be enabled for the dealership. To enable, take the following steps:
To Write back the recommendation(s) marked approved in the Estimate screen, take the following steps:
The Writeback screen will display. Complete this screen as follows:
System Requirements for ADP Users
Question 1. If the customer approves an additional line after you’ve already used the Writeback feature on that RO, can I use Writeback again?
Answer: Yes! Simply follow the same steps, but be sure only the newly approved line is checked to write back. (Remember to un-check any lines that have already been written to the Repair Order so they don't transfer again).
Question 2. When should I click the “DMS Writeback” button in my workflow?
Answer: Use the "DMS Writeback" button when you have finished communicating with the customer and obtained their approval and marked the appropriate recommended service(s) approved in the MultiPoint Estimate. If nothing was approved from the inspection, there is no need to use the feature on that RO.
Question 3. Should I use "DMS Writeback" if the customer only approved the resolution to the original concern?
Answer: No. The Writeback feature does not facilitate editing of the original lines. Pressing this button will yield no results.
Question 4. Which MultiPoint versions is it compatible with?
Answer: 3.19 and greater
Question 5. Will it work if MultiPoint is not running?