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Release Notes

RPL Advisor Application Update - Winter 2014

Posted by Manuel Soto Tuesday, December 23, 2014

Scheduled Queue Refresh - A schedule job has been set to refresh the call queue in the morning so RPL advisors have calls ready to go without the need to manually refresh the queue.

Change Advisor

  • "Change Advisor" is now called "Reassign Dealerships"
  • The "Existing Advisor" selection box has been moved to the top of the "Reassign Dealership" window
  • A new option to reassign all dealerships by clicking the "All Accounts" check box
  • Clicking on a single account will expand to show all locations underneath the account
  • Only accounts assigned to the existing advisor on the Live Voice Template and accounts with calls currently assigned to the existing advisor display in the list

Permanent reassignment of advisors

  • A new check box appears at the bottom of the Reassign Dealership window for admin users only that says, "Permanently change the advisor on these accounts."
  • When this box is checked during the Reassign Dealerships function, the AgentID field on the Live Voice Template is updated with the ID of the New Advisor

Bug fixes

  • When you switch which agent is selected in the Existing Advisor box, all of the accounts are cleared out from the previous selection.
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