The following word track worksheets help the Service Advisors document, practice and improve the key word tracks in the AutoPoint Inspection Process.
These worksheets are best used in an interactive meeting. As a group decide which word track will be practiced and refined.
Each Service Advisor:
Sections have been included to each exercise which allows a Service Advisor to revise and re-revise the word track and to pass these off to a manager or dealer principal. This creates further refinement opportunities with those that have a unique perspective into the word track and presentation process.
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