Release Notes

Word Track Development

Posted by Manuel Soto Thursday, March 13, 2014

 The following word track worksheets help the Service Advisors document, practice and improve the key word tracks in the AutoPoint Inspection Process. 

These worksheets are best used in an interactive meeting. As a group decide which word track will be practiced and refined.

Each Service Advisor:

  1. Writes their word track as they currently use it.
  2. Shares their word tracks with one another out loud.
  3. Offers and receive feedback regarding the wording and execution of the word track.
  4. Makes notes of ideas and improvements to their word track.
  5. Rewrites their word tracks with improvements as learned from others.

Sections have been included to each exercise which allows a Service Advisor to revise and re-revise the word track and to pass these off to a manager or dealer principal. This creates further refinement opportunities with those that have a unique perspective into the word track and presentation process.

[button link="http://knowledge.autopoint.com/wp-content/uploads/sites/4/2014/03/AutoPoint-Word_Track_Development.pdf" size="medium" color="orange" lightbox="false"]Download Worksheet[/button]



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