login
AutoPoint – Solutions

AUTOPOINT PERFORMS

AutoPoint is a powerful solution that creates trust by standardizing the inspection, estimate and recommendation processes. It empowers your service department and your management team to build connections with customers that drive retention throughout the lifecycle of vehicle ownership.

FIRST STEP

AutoPoint is built on standardizing vehicle inspection and recommendations, empowering service advisors to present customers with accurate, trusted information and provide a base from which to build an effective inspection process solution.

Learn More

BEST PRACTICES

AutoPoint’s team of consultants is passionate about helping your dealership reach its full potential.  We have the largest, most knowledgeable fleet of field consultants with over 600 years of combined industry experience.

Learn More

ONLY SOLUTION

AutoPoint is the only digital service solution with a robust set of customizable options designed to help your dealership excel, and improve customer retention.

Learn More

FIRST STEP

INSPECT

tech


POINT & CLICK PERFORMANCE

AutoPoint’s state of the art electronic vehicle inspection replaces traditional paper forms used by dealerships. This point-and-click approach guides technicians through the inspection process to easily document their findings and  perform consistent, thorough inspections on every vehicle.

Using information gathered from 19+ million vehicle inspections, AutoPoint can highlight the most common part failures and recommendations for each vehicle. These predictive capabilities allow technicians to perform more accurate inspections and generate additional sales opportunities.

AutoPoint utilizes all technical data through Direct-Hit (powered by Identifix), including service manuals, technical service bulletins, updates, and diagrams. Rapid access to OEM vehicle information makes it easy for techs to locate critical repair and diagnostic items and increase productivity. The average technician using this tool flags an additional 1½ hours daily!


SALES IN THE EXPRESS LANE

We’ve optimized our inspection process and offer a complete solution for your Express Lane. Walk-around vehicle inspections can be performed on mobile devices before Express Service is complete, enabling customers to make purchase decisions on the spot.


PROFESSIONAL ESTIMATES DELIVER PROVEN RESULTS

AutoPoint’s system automatically presents recommendations, making it easy for service advisors to prepare professional reports for their customers. Presenting a professional report helps customers make an informed purchase decision, build trust, and increase same-day sales.


COMPLETE DIGITAL ACCESS TO VEHICLE SERVICE HISTORY

AutoPoint offers a fully interactive, data-rich web app, personalized for your customers. Allowing customers to educate themselves by reviewing vehicle history and service recommendations creates trust and dealership loyalty.

With AutoPoint, users can quickly capture pictures using their mobile device. These images are permanently stored as part of the repair order history, and can be shared with customers to further educate them on needed repairs.

We offer a library of over 200 videos which explain common recommendations to both customers and advisors. Providing videos truly helps customers to understand recommendations, repair urgency, and the consequences if repairs are not addressed.

THE FIRST. THE BEST. THE ONLY.

lightblue1Emblem

SA_with_Customer

BEST PRACTICES

PROCESS


SEE EXACTLY HOW YOUR DEALERSHIP IS PERFORMING

By accessing results and process metrics, you can identify process areas where there is opportunity for improvement and benchmark your performance against other stores across the country.


DIGITAL COMMUNICATION FOR BETTER PRODUCTIVITY

AutoPoint offers several communication tools to help streamline interaction between all departments. We can help your dealership reduce communication time between all departments, increasing shop efficiency. By tracking the status of every RO in real-time, AutoPoint allows you to identify bottlenecks in your process and create a permanent, time-stamped record.


CONTINUING EDUCATION AND PERFORMANCE EXCELLENCE

The AutoPoint Certification Program is designed to keep your staff in all departments up-to-date on the latest features and enhancements. This additional training reinforces best practices, answers questions, and helps maximize your returns.


MOVE THE NEEDLE MANAGEMENT WORKSHOP

This two day event is designed to empower your service management team. Learn the tools to assess staff performance, and develop a customized action plan for your dealership.


WEBINAR SCHEDULE

Checkout a complete list of our available webinars, descriptions and dates. If you have any questions, please contact us at: webinars@autopoint.com.


YOUR SUCCESS IS THE ULTIMATE GOAL

Our consultants know how to minimize process disruption, maximize revenue, and will help you implement best practices while transitioning to your new AutoPoint solution. Quarterly on-site meetings are scheduled to review performance, enforce best practices and engage brand champions.

The ultimate goal of every AutoPoint consultant is to help your dealership achieve and sustain real, positive change.  Our business process specialists have worked with hundreds of dealerships to help increase revenues, and improve overall performance.

AutoPoint consultants work with you to identify opportunity, analyze reports and share best practices. We offer a monthly conference call, and additional follow-up as needed.

4:1 ROI GUARANTEED

lightblue1Emblem

THE ONLY SOLUTION

RETENTION

customer_lifecycle


CUSTOMIZED REPORTS STIMULATE RETURN CUSTOMER VISITS

AutoPoint offers an easy-to-understand summary of the customer’s visit, presented when they pick up their vehicle. This report allows customers to review recommendations with other household decision makers and often results in them returning to have work completed.


TURN SERVICE CUSTOMERS INTO SALES

AutoPoint ServiceTurn is the most comprehensive solution for buying and selling vehicles out of the service drive. Users sell six times more out of their service drive than non-user dealerships. If your dealership isn’t selling 3-5% of its service customers, you’re missing business.


DECLINED SERVICES FOLLOW UP

AutoPoint has developed a turnkey solution that can help recapture lost sales. We work with your customers to ensure they are fully educated on the reasons for service and offer a customized program that encourages return visits. AutoPoint’s Declined Services Follow-up is a proven solution. We guarantee a 3:1 return on investment in gross profit each month.


VEHICLE OWNERSHIP LIFECYCLE

In addition to customer relationship building and marketing strategies, AutoPoint provides new customer acquisition solutions. AutoPoint utilizes the richest data available to ensure that you are marketing to the right individuals with the right message at the right time.

AutoPoint’s exclusive, industry-leading ownership lifecycle management service can help your dealership consistently communicate with customers throughout the life of their vehicle. By allowing AutoPoint to manage your customer retention efforts, you can significantly lower marketing expenses while increasing customer loyalty and retention rates.


DATA ANALYSIS & REPORTING

Beginning with your sales and service data, AutoPoint creates a robust database that contains your customers complete contact details, sales information and vehicle information. We then augment your data with driving patterns, response rates and return on investment; all designed to provide you the ultimate customer retention database. In order to optimize your return on investment, AutoPoint provides you with detailed campaign reports, dashboards and analysis tools.


ELIMINATE EXCESS EFFORTS

AutoPoint eliminates fragmented marketing by consolidating all customer retention needs into one complete process and allows your dealership to communicate with one focused, consistent voice. Our consultants will analyze your dealership’s current retention needs, and design a marketing process to fit those needs. AutoPoint can create a retention program for your dealership, including communication for maintenance items, customer surveys, lost customers, and more.

MARKETING SOLUTIONS


Customer Marketing


Dedicated Account Specialists


Point of Sale Materials


Loyalty Program


Direct Mail


Email


Telephony


Text Messaging

lightblue1Emblem
Back to Top