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WelcomePoint

The service drive gets hectic

Motorists often arrive back-to-back or at the same time and advisors have to keep up with the traffic. These fast-paced conditions make personal attention easier said than done.

That is, unless you have WelcomePoint.

WelcomePoint gives your service advisors mobile greeting and write-up tools that make them masters of the service drive—no matter how busy it is.

On a tablet, the advisor can see every customer scheduled to come in that day, and which advisor they’re assigned to. They’ll also have the customer’s appointment information and service history right there in their hands so they can complete write-ups on the go.

VIP-level service drive and mobile write-up tools sound good enough? Well we didn’t stop there.

Customer Requests

Your write-up process has to be flexible. If you can’t easily adjust to customer requests, your intake process will slow to a snail’s crawl.

Customer Requests makes it insanely easy to accommodate every customer’s needs and stay efficient. With op code and op code description auto-suggest, your service advisors can find what they need with just a few taps.

Customer Requests also allows your advisors to generate real-time estimates and add or remove line items in a flash. No matter how they modify the write-up, your customers will still get an accurate quote.

And those service recommendations the customer deferred last time they were in? Your advisor can see exactly what they were and add them as line items to today’s visit.

Walk-Around Inspections

Walk-around inspections give you a head start on the inspection process and give your customers a heads up about common fail points. If your advisor notices the customer needs new tires or brake pads, you have an upsell opportunity before the vehicle’s has even entered the bay.

Advisors can also use walk-around inspections to update the vehicle’s service history, and document any existing damage. Our Photos feature makes it easy to take pictures of any nicks, dings, or dents with the tablet’s built-in camera.

Communication

Finish the write-up race strong with WelcomePoint’s Communication tool. Once everything else is squared away, your advisors can verify and set a promise time, record what type of transportation the customer will be using, and document how the customer prefers to receive updates and messages.

With those details done, the customer just has to sign on the digital dotted line, and they’ll get a summary email with all the specifics of their service visit. Job well done.

Request A Demo

877.567.4349
Corporate Office
10808 S River Front Pkwy Suite 500
South Jordan, UT 84095
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