Personalized service has never been so easy.
WelcomePoint revolutionizes your service drive. The drive is the first place you engage your customers and the first step on their lifelong relationship with your shop—so make it the best experience possible. With WelcomePoint, treat every customer like a VIP.
WelcomePoint is a cutting-edge new mobile write-up solution. Service advisors use tablets to pull up individual information for every motorist on the drive. They greet every customer by name and can view each vehicle’s service history with a simple tap. What better way to say “personalized service” than with vehicle- and mileage-specific menus, reminders, and recall information.
Finish write-ups anywhere and generate upsells.
From the greeting to the write-up, WelcomePoint streamlines the RO creation process. The system’s mobile capabilities make it easy for your advisors to complete write-ups on the go or at their desks. Line items can easily be added with the tap of a finger or with our op-code auto-suggest. If your motorists have service recommendations they previously deferred, your advisors can see them on the screen and add them to today’s appointment. Boosting efficiency on the service drive has never been so easy.
Monitor common maintenance points.
WelcomePoint offers a simple walk-around inspection that allows advisors to check common maintenance items, like tires and brakes, right on the service drive. And with the camera on the tablet, advisors can take pictures of any nicks, dings, or scratches before the vehicle enters the shop, so both you and your customer can see its previous condition. No more arguments over whether a scratch was already there or not.
Keep your customers in the know.
Once your service advisor completes the write-up, WelcomePoint will automatically send a summary email to your customer, so everyone stays in the loop. Customers know exactly what to expect from their appointment.
Roll out the red carpet for your customers and keep your advisors successful.