If your dealership is overwhelmed with manual processes and paperwork, discover how Solera is stepping in to support dealership operations during this challenging time.
If your dealership is overwhelmed with manual processes and paperwork, discover how Solera is stepping in to support dealership operations during this challenging time.
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We Want To Hear From You
Request a demo and see how we can improve your business.

SERVICE
SOLUTION SUITE

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Service Journey

Keep Your Customers Coming Back for Routine Service

Your best defense against lengthening service intervals and customer defection is targeted, strategically-timed marketing. Service Journey is our data-driven marketing solution that uses customer segmentation and behavioral targeting to send relevant messaging that keeps customers coming back.

SMART COUPONS

with behavioral segmentation

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COMPATIBILITY

with the Driver Connect app – this is not being used as part of the Journey, this is a stand alone app only being used by one customer

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INTEGRATION

with your DMS and access to the Red Rocket Technology Platform

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TRANSPARENT REPORTING

so you can track efficacy and plan ahead

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Service Solutions Suite

Your customers have a lot of options when it comes to servicing their vehicle. Remind them how invaluable your shop is with concierge service inspections and customized messaging that inspires absolute loyalty.

AutoPoint CRM Solutions

Appointments
Online Appointment Booking

Most dealerships have more service business than they can manage. Our Appointments solution uses sophisticated capacity management algorithms that help guide customers on your website and the call center to properly schedule repair appointments.

ONLINE AND PHONE

service schedule with capacity management

ACCOUNTS FOR VARIABLES

that commonly cause overbooking

INCREASES EFFICIENCY

in the shop

ALLOWS FOR MORE

time and personal attention from staff

Live Customer Interaction Center
Never Miss a Customer Call Again

Every phone call that comes into your dealership is an opportunity. The Customer interaction Center is a full service call management solution that ensures you never miss a call again. Our professional representatives are there to manage daily spikes, field customer questions, and set appointments when your staff isn’t available.

INBOUND APPOINTMENT SETTING

and overflow call handling

OUTBOUND CALLS FOR KEY TOUCHPOINTS

first service appoint, in equity

REPORTING VIA

dashboards, surveys and records

INNOVATIVE VOICE LOGGING

technology with real-time call records

24/7 CALL COVERAGE

gives customers timely info

Customer Check-In
Retention Begins at “Hello”

Customer Check-In is a mobile write-up application designed to process appointments or walk-ins and help facilitate repair order creation. In one quick workflow, advisors are able to confirm customer contact information, review appointment details, perform a walk-around inspection, and much more.

INTEGRATED SEARCH

and appointments with your DMS

PRESENTS DEFERRED/DECLINED

recommendation and reviews service history

CAPTURES MOTORIST SIGNATURE

for approval on the service drive

GREATER REPORTING

accuracy and improve efficiency to reduce bottlenecks

CPO Inspection
Standardize Your Inspection Process

Certified Pre-Owned (CPO) is our comprehensive, 255-point inspection solution that works for any make of vehicle, streamlines the inspection, and outputs to dealership or OEM CPO forms for a professional summary that promotes the value of any CPO vehicle.

MONITORS THE RECONDITIONING

cycle time and approves estimates

RECORDS PERMANENT

unalterable records of initial inspection results

ELIMINATES MISCOMMUNICATIONS

and reduces turnaround time on approvals

REDUCES PAPERWORK

and saves on handling and storage

Multi-Point Inspection
Better Than Your Average MPI

Multi-Point is a full-service command center that gives you control over your entire shop by offering seamless communication tools to keep your service team on the same page, as well as innovative features like parts inventory integration and a self-learning pricing guide.

TRACKING OF PROMISE

times and motorist status updates

INTEGRATES WITH OWNER CARE

Customer Check-In and more AP solutions

INCREASES THE CLOSING PERCENTAGE

on additional service recommendations

GENERATES ADDITIONAL GROSS PROFIT

per dealer per month

OwnerCare
Recommended Services Via Your Customer App

OwnerCare is a web-based app that lets your service advisors send inspection reports and recommendations through text or email. Customers can approve services instantly in the app so your technicians can complete fixes in record time.

PHOTOS OF THE VEHICLE

can be attached to the report

WEB-BASED APP

available on any internet-enabled device

EDUCATIONAL VIDEOS

and articles that support your recommendations

GENERATES ADDITIONAL GROSS PROFIT

decision-making

AutoPoint dealership and service center software transforms the vehicle ownership experience, bringing together every service necessary for providing unmatched automotive customer service. Our industry-leading tools empower dealerships and OEMs with a robust technology platform that demystifies sales and customer retention.

Our powerful software suite contains every tool dealerships and OEMs need to promote sales, launch effective digital and email marketing campaigns, provide maintenance support, supply proper documentation, and increase customer retention. Our comprehensive software solution supports you every step of the way so that you can ensure top-notch customer satisfaction.