J.D. Powers estimated 52% of new car buyers will never come back to that dealer for service. That's $250,000 lost per customer. Auto Point's advanced marketing technology helps you improve customer retention and increase profits.
Auto Point delivers advanced marketing solutions for auto dealerships to increase overall profitability.More
Auto Point provides enterprise level solutions for the largest organizations in the automotive industry.More
Auto Point programs for OEMs allow dealers to optimize their global customer marketing efforts.More
"Auto Point delivers the results we expect consistently and effectively, with minimal effort on our part. They provide a true “win-win” situation for us and our clients."
Mark W. Bailey
"Auto Point's Declined Services Follow-up program has not only lived up to its promise, but has exceeded our expectations! It has delivered a real turnkey solution that helps recover our Declined Services revenue. Auto Point has helped us achieve great results without adding extra work for our staff. I can finally focus my efforts on other things, and I feel comfortable knowing I have the most professional and efficient program maximizing our customer retention and customer pay returns. Thanks Auto Point!"
BMW of Murray,
"We use Auto Points Ownership Lifecycle Services which has built a completely customizable, customer follow up and marketing program for Camelback Toyota. In one campaign alone targeting "Lost Customers" we generated over $24,000 in the last 30 days and the Red Rocket aggregated response rate of all communications has been better than 18%! The Auto Point team is always very flexible and able to get my request completed in a very timely manner. Thanks Auto Point!"
"We are very pleased to be one of the pilot dealerships for Auto Point's Declined Services Follow-up program. Everyone at our dealership has been impressed with the program's continued development and success. Auto Point listens to its dealers and strives to incorporate our feedback to deliver customer-centered service. Auto Point has also incorporated our business process and company details into its program, which has produced a service our customers really like. We are generating real results. Keep up the great work!"
"Dahl Ford increased vehicle sales and service revenue PLUS reduced our overall expenses using Ownership Lifecycle Services from Auto Point. We highly recommend it."
KV Dahl III
"We have been active with Auto Point for approximately 6 months. In my 30 years I have dealt with very few vendors with this level of professionalism and follow through. We receive monthly reporting that holds Auto Point accountable for deliverable's in all areas. They have proven to me, to be stellar in all areas. I highly recommend Auto Point and especially Brian Obregon. Brian is a breath of fresh air."
Dick Hannah Honda,
"Before Auto Point, we used a basic CRM system that relied on sales and service personnel to do their own follow up. With only 45 percent of my staff religiously following up, it was not very effective. Now, however, we have a complete turnkey process; we no longer need to babysit the work to ensure it gets done," said Truman. "Without any effort, we are regularly in front of all our customers with targeted, effective messages that elicit the right response."
"We at Steve Jones Chrysler Dodge Jeep Ram are very happy with Auto Point’s customer lifecycle program. We are very happy with the service we are receiving. Within the first couple of weeks, we have already seen an increase in customer traffic, and we are also seeing customers we haven’t seen for a while. Thanks Auto Point, we are looking forward to a long relationship with a lot of increased profits."
Service and Parts Director
Steve Jones Chrysler Dodge Jeep Ram,
"We have used Auto Point exclusively for approximately 1 ½ years as our CRM. Our CP repair order count is averaging a monthly increase of approximately 10% year to date over last year. They have been instrumental in helping us implement and maintain an email marketing plan for our database that provides us a strong return on our investment."
Klaben Chrysler Jeep Dodge,
"We have used Auto Point for several years to drive our service reminders, sales and customer retention. Month after month we receive a high number of service and sales customers thanks to the Ownership Lifecycle Services that Auto Point provides to us. In addition to the regular letters, emails and phone calls, any time I call and ask for a special promotion to drive business, they get it done and right out to the customer. Since March, we have had over $16,000 in Lost Souls service revenue, plus they have helped us sell 6 vehicles! They provide great service at a very reasonable price and I highly recommend them."
Fixed Operations Director
Jim Koons Automotive Group,
Virginia, Maryland, Delaware
"My experience in this business spans 35 years in parts, service, sales in numerous positions including GM, Partner, Fixed Ops Director, Service Director, and Parts Manager. Never have I used and worked with a company more cutting-edge and more “in tune” to our current business like Auto Point. From Jim Roche to Robin Melvin and all the other staff, there is nothing it seems that can’t be accomplished."
Fixed Operations Director
Koons Silver Spring Ford Lincoln Mazda,
Silver Spring, MD
"I started with Auto Point at our Lincoln Mercury Volvo store in Owings Mills with the Life Cycle Services program. Two years ago I took over the fixed ops department at our Silver Spring Ford, Lincoln, Mazda store. I immediately installed Auto Point’s Lost Souls program. Since I have canceled Ford’s GDL/GDP programs, installed the Life Cycle program, and piloted our auto groups’ initial First Service Retention program; I cannot say enough great things about Auto Point programs. We have increased our COD business 150% plus a month over previous months. And, we’ve set our gross profit record for the store in April of 2013 and then proceeded to break that record in May and then that record in June. "
Fixed Ops Director
Koons Silver Spring,
Silver Spring, MD
"The Auto Point Lifecycle management system has been a very consistent sales and service revenue generator for our dealership over the last several years. Their targeted email campaigns are professionally done with a quick turnaround. Most importantly, I've worked with the same coordinator since start up. The benefit of his experience and service to our dealership is positively reflected in the overall success of the entire program. I strongly recommend Auto Point services. "
Internet Sales & Technology Solutions Manager
White Bear Lake Superstore,
White Bear Lake, MN