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The Shop Flag Notifier provides visual and audio notifications triggered by changes to shop flags. Ideal for parts departments wanting notifications for parts-related flag changes.
Once minimized, it runs as a small icon in the bottom right-hand side of your computer’s taskbar. Right-clicking the icon will allow you to change the application’s settings or exit the application. Configurable options include selecting only the flags for which you want notifications, the sound the notification plays when it pops up, and the length of time for which the notification stays on your screen.
Click on the Download link to download and install Shop Flag Notifier. Once the installation completes, a shortcut to launch the application will exist on your computer’s desktop as well as in the Start Menu. When the application is launched the user will be presented with the settings screen. At that point, select your shop, select the flags you want to receive notifications for, then set any additional options as desired. Once the settings are saved, the application will minimize and run in your computer’s system tray (bottom right-hand side). Double-click the icon to open the settings dialog, or right-click the icon for other options.
AutoPoint’s ShopWatch technology is tightly integrated with the Appointment system. ShopWatch is designed to take shop efficiency to a whole new level, which results in fewer carryovers, improved CSI, and increased customer retention.
Many unhappy customers come from dealerships who can't deliver the vehicle at the promised time due to accidental overbookings. Which is why properly loading your incoming work into the shop is so important. AutoPoint's strategic shop-loading algorithm automatically takes into account the number of technicians, their work hours, and your shop's technician efficiency while also accounting for your average walk-in traffic and daily upsells. You'll never have to worry about overselling or underselling any given workday.
ShopWatch technology allows your appointment-setting staff, including advisors, BDC members, and appointment coordinators, to visualize how full each workday and week is at a glance, ensuring your shop's load is properly scheduled to fit its true capacity.
AutoPoint Customer Retention Management uses cloud-based services to provide data to AutoPoint clients. The system therefore relies on the customer infrastructure and internet connection for good performance results. Sub-standard internet connections or network traffic issues can cause slowness and disconnect issues for one or all connected clients. To ensure acceptable client performance, you need to meet the following minimum baselines.
MS Windows XP SP3, Vista SP1, 7, 8
.NET Framework ver. 4.0 or greater (client profile and extended)
Processor: Intel Pentium 4 3.0 GHz or equivalent. Memory: 2 GB. Hard Drive: 2 GB of free space. Screen Resolution: 1024 x 768.
Network Card Speed: 100 Mbps or 801.11n for wireless.
1.5 Mbps minimum. For dealerships with over 10 users use the following formula: .12 x number of users = megabits per sec of needed bandwidth. Less than 150 ms ping times from each client to our cloud servers. (app.autopoint.com) Connecting through a proxy server could affect the performance of the system Deep packet inspection for virus, malware, or any other reason could affect the performance of the system.
The following ports and URLs must also be whitelisted on the dealership firewall. We have also found these exceptions need to be entered into your Anti-Virus software to ensure no performance impact occurs. (Many AntiVirus software will perform “deep packet” sniffing on the AutoPoint web-based communication that can slow down the performance.):
|http://*.autopoint.com/*||-- general AutoPoint domain|
|https://*.autopoint.com/*||-- general AutoPoint domain|
|188.8.131.52/26||--(184.108.40.206 - 220.127.116.11)|
|http://*.knowyourvehicle.com/*||-- mail relay and Customer Portal|
|18.104.22.168 - .14|
100 Mbps minimum network speed
PCL6 drivers for printers, PS drivers can cause issues. Print Speed: 20 Pages per Minute Resolution: 600 x 600 dpi Print capabilities: Full Duplex
(used for training and consulting services) Logitech C260 or equivalent
Requires IOS 6.0 +
Compatible with iPhone, iPad, and iPod touch.
*This app is optimized for iPhone5.
AutoPoint sends emails on behalf of your Service Advisors, please have your IT – add AutoPoint’s email server’s IP range to your individual domain SPF record: 22.214.171.124/26
Yes, contact Customer Support to set it up.
Commonly when this occurs it is because when an MultiPoint upgrade prompt appeared the user did not accept it. This will un-install MultiPoint from that computer. Contact Customer Support and they can remotely install it (with your help).
Yes, as long as your computer surpasses the minimum specs. Contact Customer Support to assist you in setting this up on your computer.
Check the ‘Inactive ROs’ list to see if it was closed or inadvertently ‘checked’ as closed.
Note – checking the box in the far left column will drop it from your list, but not everyone else’s list in the service department.
If the ‘Pop-up’ was set by the employee Tools > User Preferences > Notification > Enable Pop-up It has a variable setting for how long the pop-up appears.