To demonstrate our commitment to your privacy, we want to disclose our information practices to you.
Through the registration process, and the normal course of providing service, AutoPoint collects information regarding our customers and any associates of the repair facilities that use our service. AutoPoint also maintains a history of the services provided and a record of each user’s interaction with our web site.
We use this information to:
- Conduct web site analysis to help make improvements.
- Provide a historical reference for our customers.
- Conduct usage analysis to develop training and marketing efforts.
- Share information on what fixed the vehicle with other AutoPoint Direct-Hit subscribers and our customers.
AutoPoint is the sole owner of the information collected on AutoPoint.com. AutoPoint collects information from our customers at several different points on our web site.
We store information that we collect through cookies, log files, and third parties to create a profile of our users. A “profile” is information that we keep on individual businesses detailing their viewing preferences and habits. Consequently, collected information is tied to business information and to individual users to improve the content of the site for the user, to target training and to provide offers. We do not share user profiles with third parties but will share account status with our in-house sales reps.
A “cookie” is a piece of data that is stored on the user’s computer and is tied to information about the user. We use session ID cookies. Once you close the browser, the cookie simply ends. We also use session ID cookies to keep one user’s activity separate from another’s if more than one user at your business accesses our site at the same time.
Like most standard web site servers, we use log files. “Log files” include Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP) referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends and administer the site, track users’ movements in the aggregate and gather broad demographic information for aggregate use. Log files also store the record of each users’ site visit and provide the data for reviewing individual vehicle history. Communications from the Site Special Offers and Updates We send all new members a “welcome” email to verify password and user name. Established members will occasionally receive information on usage trends, site features, AutoPoint services, special offers and newsletters. Service Announcements On rare occasions, it may be necessary to send users a strictly service-related announcement. For instance, if our service is temporarily suspended for maintenance, we might send our customers an email. These communications are not promotional in nature. Customer Service We communicate with our customers on a regular basis to provide requested services. For issues concerning customer accounts, we reply via email or phone, depending on the customer’s preference.
Though we make every effort to preserve our customers’ privacy, we may need to disclose user profile information if required by law, or if we have good faith belief that such action is necessary to comply with a current judicial proceeding, court order or legal process served on our web site.
These are the instances in which we will share business information:
Sales and Training Activities
Our in-house sales reps are told which repair facilities use the AutoPoint Solution. We may also share customer usage information with them to assist site training activities for the specific customer, if needed.
In the event that AutoPoint is acquired by, or becomes part of, another company through sale or merger, our customers’ profile information will, in most instances, be considered part of these business transactions. If any such transactions occur, our customers will be notified in advance.
Surveys and Contests
From time to time, our site requests information from users in the form of surveys or contests. Typically, this includes contact information (such as, what percentage of import vehicles represent the total vehicles you service?). This information will help us monitor and improve our site. We will not share specific business information with third parties without prior approval from our customers. Participation in these surveys or contests is completely voluntary.
If you send us the name and email address of a friend you think would like our site, we will send your friend a one-time email invitation to visit our site. Your name will appear on the email invitation as the person who sent us this reference. AutoPoint uses this information for the sole purpose of sending this email and tracking the success of our referral program.
AutoPoint has made a commitment to customer privacy, and we take every precaution to protect user information. Any sensitive information (such as credit card number and/or check routing number) that you submit is protected both online and off-line. When you are asked to enter sensitive information, that information is stored in a separate system with no accessibility to the Internet.
Access to all sensitive customer information is restricted. Only employees whose job requires that they access this information (such as our billing clerk or a customer service representative) are granted access to sensitive information. In addition, these employees must use passwords to access our systems, and records are kept of their activities while they are accessing our systems. They log off the system whenever they leave their work areas.
All employees are kept up-to-date on our security and privacy practices and our employees are instructed on an ongoing basis of any new security and privacy practices. If an employee leaves AutoPoint, their password and access to our systems are terminated.
Supplementation of Information
To better serve our customers, we supplement the information we receive from our customers with demographic information from third-party sources. This may include industry association affiliations, sales, number of associates and business orientation.
Correcting, Updating, Deleting and Deactivating Personal Information
If you change your email or postal address or area code or phone number, or if you choose to discontinue using our service, please contact us at 1-800-288-6220, 7am-7pm Central Time, Monday-Friday, or Email us.
Notification of Changes
If, however, we decide to use a customer’s business information in a manner different from what was stated in our privacy statement at the time they started using our service, we will notify them by email of this change. Customers will have a choice as to whether or not we may use their information in this different manner.
Customers that have deleted or deactivated their AutoPoint account will not be contacted, nor will their personal information be used in this new manner. Also, if we make any material changes in our privacy practices that do not affect the customer information that we have already stored in our database, we will post a prominent notice on our web site notifying customers of the change. In some cases, in addition to posting a notice we will also email customers that have opted to receive communications from us, notifying them of the changes in our privacy practices.